Patient healthcare complaints support
If you’re dissatisfied with a medical service in Jersey, you have the right to make a complaint. BPM Health Solutions provides a confidential mediation service to ensure your complaint is processed with ease.
Working in partnership, because you count.
How can BPM help?
If you are a patient of a medical practice registered with us, we will provide an impartial mediation service to ensure your complaint is taken seriously, handled correctly and you are fully informed.
- Mediate between you and the practice you have made a complaint against.
- Ensure the complaints process is followed properly and smoothly.
- Resolve any concerns and inform you about the Jersey complaints procedure.
Complaint Handling
Mediating between you and medical professionals, ensuring procedures are followed.
Resolution Based Solutions
Equipping you with the knowledge to make informed decisions.
Impartial Expert Services
Assuring you that your care has been impartially assessed against best practice standards.
Understanding, managing expectations and resolving patients complaints
We understand that dealing with medical complaints can be challenging and overwhelming. That’s why we’re here to provide you with the information, resources, and support you need to navigate through your health journey with confidence and peace of mind.
Your well-being is our top priority, and we’re committed to providing you with the support and resources you need to feel empowered and confident in managing your medical complaints. Remember, you’re not alone in this journey, and we’re here to walk alongside you every step of the way.
We work with health care providers to deliver opportunities for learning, through understanding the patient journey and experience via patients’ feedback.
